Service Supervisor

Candidate Information

Name: Lee J.

Location: San Diego, CA

Job Title / Role: Service Supervisor

Length of Time in Role: 6 years

Job Description:
Supervised technology service operations and field technicians, coordinating service calls, schedules, installations, maintenance, repairs, and customer support. Worked with technicians, customers, project teams, vendors, and management to resolve issues, maintain quality, and keep work on schedule.

Responsibilities:

• Supervised and scheduled field technicians
• Coordinated service calls, repairs, maintenance, and installations
• Supported troubleshooting and resolution of technical issues
• Coordinated customers, technicians, vendors, and project teams
• Monitored work quality, safety, schedules, and completion
• Coordinated tools, equipment, materials, and parts
• Reviewed service documentation and work orders
• Trained, coached, and supported technicians
• Resolved customer service issues

Skills:
Service Management • Field Operations • Technician Coordination • Scheduling • Customer Service • Troubleshooting • Technical Support • Project Coordination • Security Systems • Access Control • Safety • Vendor Coordination • Problem Solving

Transferable Skills:
Leadership • Operations • Scheduling • Team Coordination • Customer Relations • Logistics • Training • Documentation • Problem Solving • Communication

Natural Strengths or Abilities:
Leadership • Technical Aptitude • Troubleshooting • Organization • Communication • Problem Solving • Attention to Detail • Multitasking • Adaptability